8:00 AM - 4:30 PM (Monday-Friday, Eastern Standard Time)
tousimis® will be closed for the following holidays.
Regular processing time for domestic orders is within 1 business day (in stock items). All orders received after 2:00 PM (Eastern Standard Time) will be processed the following business day. Our standard shipping method is via FedEx Express Saver (3 Day Service) for Non Refrigerated Items.
If you need further assistance or tracking information regarding your order, you can email us at firstname.lastname@example.org or call us at 301.881.2450 during our normal business hours. In order to assist you most efficiently, please include your name, address, and the Purchase Order (PO) number with any additional correspondence. Please see our Return Policy if you need to return an item.
tousimis® is proud to offer high-quality products to our customers. However, if you have any issues with our items, please follow the instructions below:
All returns must have the original label attached and must be unopened.
All returns must have valid Return Authorization (RA) Number.
All Other Items:
Upon Receipt and Inspection of Item(s) at the tousimis® facility, Appropriate Credit (if any) Will Be Issued.
If you are returning an item because it is damaged, defective, or if it is the incorrect product, please call us for a RA Number at 301-881-2450.
Please insure your package for the value of the goods and ship via a traceable method (such as FedEx) to the address below.
Tousimis Research Corporation
ALL SHIPPING AND HANDLING FEES ARE NON-REFUNDABLE.